Nautilus Hyosung ATM Error Codes

Showing 144 codes.

• 20001Dispenser

  Timeout while feeding notes from the cassette during a dispense.

  What to do: Open the dispenser, clear any jammed notes and clean the feed sensors. Persistent timeouts usually point to a worn feed roller or dispenser module.

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• 20002Dispenser

  A note that is too long was detected during dispensing (double note or jam).

  What to do: Remove any stuck or joined notes, fan and re-load the cash, and check the note-thickness sensor. Recurring errors indicate a dispenser that needs service or replacement.

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• 20003Dispenser

  The gap between notes was too short during a dispense (feed error).

  What to do: Straighten and re-load the cash, remove damaged bills, and clean the transport path. If it repeats, the dispenser feed mechanism likely needs attention.

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• 20004Dispenser

  A skewed or slanted note was detected in the transport path.

  What to do: Reseat the cassette, remove worn or curled notes, and inspect the transport sensors. Frequent skew errors are common on worn refurbished dispensers.

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• 20005Dispenser

  Notes were rejected to the reject bin during the last transaction.

  What to do: Clear the reject bin, inspect the rejected notes for damage, and re-load with clean, flat bills. Chronic rejects usually mean the dispenser needs recalibration or replacement.

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• 20015Dispenser

  Note jam detected at the dispenser exit / shutter.

  What to do: Power down, open the dispenser, clear the jam at the exit and check the shutter operation. Test with a small dispense before returning the ATM to service.

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• 200A0Dispenser

  The cash cassette is not detected or has been removed.

  What to do: Reseat the cassette firmly until it locks, and check the cassette detect switch and connector. A damaged cassette should be replaced.

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• 200A1Dispenser

  The reject bin is not detected or is not seated correctly.

  What to do: Reseat the reject bin and confirm the detect switch engages. Inspect the connector if the error persists after reseating.

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• 2003DDispenser

  Communication error between the mainboard and the dispenser (CDU).

  What to do: Power the ATM off and on to re-establish communication, then check the dispenser data cable. A failing dispenser controller may need replacement.

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• 4100CDispenser

  Low cash — the cassette is at or near empty.

  What to do: Refill the cassette and reset the bill count in Operator Function. This is informational, not a hardware fault.

• 30001Card Reader

  Communication error with the card reader.

  What to do: Power cycle the ATM and check the card reader data cable. A card reader that repeatedly loses communication should be replaced.

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• 30020Card Reader

  Card jam or read error in the card reader.

  What to do: Clear any stuck card, run a cleaning card through the reader, and test with a known-good card. Persistent read errors indicate a worn read head.

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• 30030Card Reader

  IC (chip / EMV) read error.

  What to do: Clean the chip contacts with a cleaning card and test another chip card. If chip reads keep failing, the EMV card reader likely needs replacement.

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• 40001Receipt Printer

  Communication error with the receipt printer.

  What to do: Power cycle the ATM and check the printer data and power cables. A printer that stays offline should be serviced or replaced.

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• 40004Receipt Printer

  Receipt paper is out or the paper-near-end sensor is triggered.

  What to do: Load a fresh roll of thermal receipt paper, making sure it feeds shiny-side up, then clear the error in Operator Function.

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• 40007Receipt Printer

  Receipt paper jam.

  What to do: Open the printer, remove the jammed paper and any torn pieces, and reload the roll cleanly. Clean the cutter area if jams recur.

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• 4000AReceipt Printer

  Printer cutter error.

  What to do: Clear any paper caught in the cutter and cycle power. A cutter that will not home usually means the print head/cutter assembly needs replacement.

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• 4001CCommunication

  TCP/IP communication error reaching the processor / host.

  What to do: Check the internet connection, router and network cable, and confirm the host and port settings in the ATM. Reboot the modem/router if needed.

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• 3D000Communication

  No dial tone / modem connection error (dial-up units).

  What to do: Confirm the phone line is live and connected, or switch the ATM to a TCP/IP connection for reliability.

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• 10003Communication

  Timeout waiting for a response from the processor during a transaction.

  What to do: Check the network connection and processor status. Repeated timeouts on a stable connection may indicate a host or account configuration issue.

• 61000Keypad / EPP

  The encrypting PIN pad (EPP) is not detected.

  What to do: Power cycle the ATM and check the keypad connector. An EPP that is not recognized will need to be re-injected with keys or replaced.

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• 61003Keypad / EPP

  EPP tamper or master/MAC key error.

  What to do: The keypad has flagged a tamper or lost its keys and must have its master and communication keys re-loaded by your processor, or be replaced.

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• 00000System

  No error — normal operation.

  What to do: No action required. The ATM is reporting a healthy status.

• 50001System

  General SP (dispenser controller) reset / initialization error.

  What to do: Power the ATM off for 30 seconds and back on to reinitialize. If the ATM will not clear the error, the dispenser or mainboard may need service.

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• 1106910Receipt PrinterNH-1800CE

  Lost slip / DEV_SPR — the receipt printer device did not respond.

  What to do: Check the receipt printer, its data/power cable and paper path, then power cycle the ATM.

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• 2001000Receipt PrinterNH-1800CE

  Receipt paper jam.

  What to do: Open the printer and remove the jammed paper and any torn pieces.

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• 2001200Receipt PrinterNH-1800CE

  Printer feed plate is open.

  What to do: Close the feed plate fully until it latches.

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• 2001300Receipt PrinterNH-1800CE

  Receipt paper is empty.

  What to do: Reload a fresh roll of thermal receipt paper.

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• 2001400Receipt PrinterNH-1800CE

  Printer head overheated.

  What to do: Allow the print head to cool, then check the head and reinitialize.

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• 2010100Receipt PrinterNH-1800CE

  Printer lever is open.

  What to do: Close the printer lever.

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• 2010200Receipt PrinterNH-1800CE

  Printer head overheated.

  What to do: Let the head cool and initialize the printer.

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• 2010300Receipt PrinterNH-1800CE

  Paper jam.

  What to do: Remove the jammed paper and reload the roll cleanly.

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• 2010400Receipt PrinterNH-1800CE

  Paper empty.

  What to do: Reload paper and check the paper sensor.

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• 2010500Receipt PrinterNH-1800CE

  Paper setting error.

  What to do: Check how the paper is loaded — it must feed correctly, shiny-side up.

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• 2010600Receipt PrinterNH-1800CE

  A command was received during a self-test.

  What to do: Let the self-test complete or reset the printer.

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• 2010700Receipt PrinterNH-1800CE

  No receipt paper.

  What to do: Reload receipt paper.

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• 2010800Receipt PrinterNH-1800CE

  Paper cutting error.

  What to do: Check the cutter for jammed paper and clear it.

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• 2010900Receipt PrinterNH-1800CE

  No black-mark detection.

  What to do: Check the paper type and the black-mark sensor.

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• 2080200Receipt PrinterNH-1800CE

  Printer head overheated.

  What to do: Cool the head and initialize the printer.

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• 2080300Receipt PrinterNH-1800CE

  Receipt paper jam.

  What to do: Remove the jam and reload the paper.

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• 2080400Receipt PrinterNH-1800CE

  Receipt paper empty.

  What to do: Reload receipt paper.

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• 2080500Receipt PrinterNH-1800CE

  Paper setting error.

  What to do: Check the paper loading.

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• 2080600Receipt PrinterNH-1800CE

  A command was received during a self-test.

  What to do: Reset the printer and rerun the test.

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• 2080700Receipt PrinterNH-1800CE

  No receipt paper.

  What to do: Reload receipt paper.

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• 2080800Receipt PrinterNH-1800CE

  Paper cutting error.

  What to do: Check the cutter and clear any jam.

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• 2080900Receipt PrinterNH-1800CE

  No black-mark detection.

  What to do: Check the black-mark sensor and paper.

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• A010800Receipt PrinterNH-1800CE

  Paper-cutter software check error.

  What to do: Remove any paper/jam and check the cutter, then reinitialize.

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• A080100Receipt PrinterNH-1800CE

  Lever open during a print command.

  What to do: Remove any jam and close/check the printer lever.

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• 9721111Receipt PrinterNH-1800CE

  Journal printer is offline.

  What to do: Check the journal printer communication and power.

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• 9721112Receipt PrinterNH-1800CE

  Journal printer is busy.

  What to do: Check the journal printer and let it finish, then retry.

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• 8217091Card ReaderNH-1800CE

  A card remains in the card reader.

  What to do: Remove the card left in the reader.

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• 1101910Card ReaderNH-1800CE

  Lost card / DEV_MCU — the card reader device did not respond.

  What to do: Check the card reader and its cable, then power cycle the ATM.

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• 9723010Card ReaderNH-1800CE

  Failed to open the card-reader device.

  What to do: Check the serial port and the card reader cable/connection.

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• 9723016Card ReaderNH-1800CE

  Card-reader receive timeout.

  What to do: Check the serial port and the card reader cable/connection.

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• 1103910Card ReaderNH-1800CE

  Lost card and slip.

  What to do: Check the card reader (MCU) and the receipt printer, then power cycle the ATM.

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• 1102910DispenserNH-1800CE

  Lost withdrawal cash / DEV_CSH.

  What to do: Check the transaction and the cash path in the dispenser.

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• 1102920DispenserNH-1800CE

  Lost deposit cash / DEV_CSH.

  What to do: Check the cash/deposit path in the dispenser.

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• F0001DispenserNH-1800CE

  The machine's bill count for the cash cassette is set to zero or has not been set.

  What to do: In the operator/management menu, refill the cassette and enter the correct bill count for that denomination so the ATM knows how many notes are loaded.

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• 2000100DispenserNH-1800CE

  No cassette detected.

  What to do: Reinsert the cassette until it locks and check the detect sensor.

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• 4001100DispenserNH-1800CE

  CS2 sensor detects a note.

  What to do: Remove the note and clean the sensor.

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• 4002B00DispenserNH-1800CE

  Note detected in the delivery path.

  What to do: Clear the delivery path and clean the sensors.

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• 4003000DispenserNH-1800CE

  Main motor encoder check failure.

  What to do: Initialize the dispenser and check the encoder.

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• 4003100DispenserNH-1800CE

  Reject-gate solenoid echo failure.

  What to do: Check the reject gate and its solenoid.

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• 4003200DispenserNH-1800CE

  Present-gate solenoid echo failure.

  What to do: Check the present gate and its solenoid.

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• 4003300DispenserNH-1800CE

  Cash-dispenser checksum error.

  What to do: Check the CDU configuration.

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• 4003400DispenserNH-1800CE

  Double-sheet sensor initialization error.

  What to do: Check the double-sheet sensor and its cable.

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• 4003600DispenserNH-1800CE

  CS2/CS13 sensor initialization error.

  What to do: Check the CS2 and CS13 sensors.

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• 4003700DispenserNH-1800CE

  Double-detect sensor dispensing error.

  What to do: Check the sensors and the CDU board.

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• 4003800DispenserNH-1800CE

  SRAM check error.

  What to do: Initialize and check the CDU.

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• 4003900DispenserNH-1800CE

  Gate sensor error.

  What to do: Clear the gate and check the sensor.

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• 4004000DispenserNH-1800CE

  Cassette removed during dispensing.

  What to do: Reseat the cassette.

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• 4004B00DispenserNH-1800CE

  Separated / rejected-note condition.

  What to do: Check the reject box and the cassette.

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• 4005900DispenserNH-1800CE

  Initial jam timeout.

  What to do: Remove the jam and clean the sensors.

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• 4005B00DispenserNH-1800CE

  Cassette miss-feed.

  What to do: Check the notes and the reject box.

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• 4007D00DispenserNH-1800CE

  4th cassette selected but absent.

  What to do: Correct the cassette configuration.

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• 4008000DispenserNH-1800CE

  CS15AB detects something before dispense.

  What to do: Clear the sensor and the path.

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• 4008100DispenserNH-1800CE

  CS15AB detects something during operation.

  What to do: Clear the path and check the sensor.

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• 400D100DispenserNH-1800CE

  Notes on CS12–CS14 / timeout jam.

  What to do: Remove the jam from the transport path.

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• 400FF00DispenserNH-1800CE

  Bill jam.

  What to do: Clear the jam and initialize the dispenser.

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• 9719400DispenserNH-1800CE

  Invalid cash-unit ID.

  What to do: Reconfigure the CDU / cash units.

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• 9719500DispenserNH-1800CE

  Invalid cash-unit number.

  What to do: Reconfigure the CDU / cash units.

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• 9719600DispenserNH-1800CE

  Abnormal number of cash units.

  What to do: Reconfigure the CDU / cash units.

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• 9740000DispenserNH-1800CE

  CDU communication failure.

  What to do: Reset and reboot the ATM; check the dispenser cable.

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• 9740101DispenserNH-1800CE

  Incorrect cassette type.

  What to do: Correct the cassette configuration.

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• 9740102DispenserNH-1800CE

  Nonexistent note index.

  What to do: Correct the denomination setup.

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• 97924XXDispenserNH-1800CE

  CDU fatal error.

  What to do: Reboot the ATM; if it persists, the dispenser needs service.

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• 9799499DispenserNH-1800CE

  Dispenser count error.

  What to do: Check the dispenser sensors.

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• 97915XXDispenserNH-1800CE

  DEV_BRM timeout — bill recycling module did not respond.

  What to do: Reboot the ATM; if it persists, the module needs service.

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• 97916XXDispenserNH-1800CE

  DEV_PBM timeout — bill module did not respond.

  What to do: Reboot the ATM; if it persists, the module needs service.

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• 1030100Keypad / EPPNH-1800CE

  Key data error received from the host.

  What to do: Contact your host/processor to re-load the keys.

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• 97918XXKeypad / EPPNH-1800CE

  DEV_PIN timeout — the PIN pad did not respond.

  What to do: Reboot the ATM; if it persists, the EPP needs service.

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• D008300Keypad / EPPNH-1800CE

  Cannot verify PIN.

  What to do: Check the card and the host connection.

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• D008600Keypad / EPPNH-1800CE

  Cannot verify PIN.

  What to do: Check the card and the host connection.

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• F004F00Keypad / EPPNH-1800CE

  EPP key mode is invalid.

  What to do: Check the EPP key configuration with your processor.

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• D030000CommunicationNH-1800CE

  Modem is not responding.

  What to do: Check the modem and controller; switch to TCP/IP for reliability.

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• D000100CommunicationNH-1800CE

  Modem initialization error.

  What to do: Check the modem connection and run a test.

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• D140600CommunicationNH-1800CE

  Disconnected by network congestion.

  What to do: Check the phone line/modem and retry.

• D140700CommunicationNH-1800CE

  Disconnected by an incompatible condition.

  What to do: Check the phone line/modem settings.

• D170700CommunicationNH-1800CE

  NAK retry error.

  What to do: Check the modem and phone line.

• D170800CommunicationNH-1800CE

  Send retry error.

  What to do: Check the modem and phone line.

• D170900CommunicationNH-1800CE

  Modem initialization failed.

  What to do: Check the modem.

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• D320400CommunicationNH-1800CE

  Get Line ID failed.

  What to do: Check the telephone line.

• D320500CommunicationNH-1800CE

  Modem COM-port failed.

  What to do: Check the COM port and modem.

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• D320600CommunicationNH-1800CE

  Call failed.

  What to do: Check the telephone line.

• D320700CommunicationNH-1800CE

  No answer.

  What to do: Check the dial-up phone number and line.

• D320800CommunicationNH-1800CE

  Other modem call error.

  What to do: Check the modem.

• D410000CommunicationNH-1800CE

  CRC mismatch.

  What to do: Check the telephone line.

• D410100CommunicationNH-1800CE

  No CRC received.

  What to do: Check the host and CRC settings.

• D001900CommunicationNH-1800CE

  System error — transaction denied by host.

  What to do: Check the host/processor.

• D002000CommunicationNH-1800CE

  Surcharge screen should display.

  What to do: Check the BIN list configuration.

• D002100CommunicationNH-1800CE

  Routing lookup problem.

  What to do: Check the host and routing settings.

• D00A100CommunicationNH-1800CE

  FS out after available balance.

  What to do: Check the host terminal setup.

• D00A200CommunicationNH-1800CE

  FS out after surcharge.

  What to do: Check the host terminal setup.

• D00A300CommunicationNH-1800CE

  FS out after response text.

  What to do: Check the host setup.

• D00BB00CommunicationNH-1800CE

  Balance amount error.

  What to do: Check the host.

• D00BC00CommunicationNH-1800CE

  Actual surcharge error.

  What to do: Check the host.

• D00BD00CommunicationNH-1800CE

  Sequence number mismatch.

  What to do: Check the host.

• D00BF00CommunicationNH-1800CE

  Business date error.

  What to do: Check the host and the ATM date.

• D00C000CommunicationNH-1800CE

  Settlement error.

  What to do: Check the settlement with your processor.

• D00C100CommunicationNH-1800CE

  Host MAC result error.

  What to do: Check the key mode / MAC settings.

• F002F00CommunicationNH-1800CE

  Host type is not set.

  What to do: Configure the host type.

• F003F00CommunicationNH-1800CE

  Communication ID is invalid.

  What to do: Contact your technician or host support.

• F005F00CommunicationNH-1800CE

  Denomination is invalid.

  What to do: Correct the denomination configuration.

• F006F00CommunicationNH-1800CE

  Host connection failed.

  What to do: Check the host and network connection.

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• 2000400SystemNH-1800CE

  Vault door is open.

  What to do: Close the vault door and check the door switch.

• F001600SystemNH-1800CE

  The default master password has not been changed.

  What to do: Change the master password from the default.

• 991@@91SystemNH-1800CE

  Power went off during a transaction.

  What to do: Check the power supply and the backup battery.

• POWERABSystemNH-1800CE

  UPS abnormal.

  What to do: Check the UPS.

• POWERACSystemNH-1800CE

  AC power is off.

  What to do: Check the AC power supply.

• POWERBASystemNH-1800CE

  Battery low.

  What to do: Check the UPS / battery.

• 9799908SystemNH-1800CE

  Screen / display error.

  What to do: Reboot the ATM; if it persists, the display needs service.

• 97221C6SystemNH-1800CE

  PrintForm offset invalid.

  What to do: Reboot the ATM; service if it persists.

• 97221C7SystemNH-1800CE

  Invalid form / too many fields.

  What to do: Reboot the ATM; service if it persists.

• 97221D1SystemNH-1800CE

  Media not found.

  What to do: Reboot the ATM and check the media/software.

• F000E00SystemNH-1800CE

  RMS phone number is missing.

  What to do: Enter the RMS phone number.

• F000F00SystemNH-1800CE

  Terminal number is missing.

  What to do: Enter the terminal number.

• F001000SystemNH-1800CE

  Routing ID is missing.

  What to do: Enter the routing ID.

• F001200SystemNH-1800CE

  Non-cash type text is missing.

  What to do: Enter the required text.

• F001300SystemNH-1800CE

  A parameter is improperly set.

  What to do: Correct the parameters.

• F001400SystemNH-1800CE

  NVRAM failure.

  What to do: Clear/service the NVRAM; the mainboard may need attention.

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• F001500SystemNH-1800CE

  ATM serial number is empty.

  What to do: Enter the ATM serial number.

• F001F00SystemNH-1800CE

  Machine serial number is not set.

  What to do: Set the machine serial number.

• FFFFFFFSystemNH-1800CE

  NVRAM is broken.

  What to do: Reset/clear the NVRAM; if it persists, the mainboard needs service.

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• SDN0100SystemNH-1800CE

  Service-panel communication error.

  What to do: Check the service-panel cables and connections.

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